LogMeIn revamps GoToConnect to support shift to flexible work

LogMeIn has launched major updates to GoToConnect, its Unified Communications and Collaboration (UCC) software, including native integrations with Microsoft Teams; updates to its Cloud Contact Center-as-a-Service (CCaaS) systems; updates to its mobile offering; and bundling options that bring together other LogMeIn products like LastPass, GoToWebinar, and GoToAssist.

The moves reflect shifts in how people are working because of the pandemic, with employees no longer tied to the same desk in an office from 9 a.m. to 5 p.m., five days a week.

The shift to remote work is likely to continue, according to Raul Castanon, senior analyst in workforce productivity and collaboration at 451 Research S&P Global Market intelligence.

Recent 451 Research indicates that 45% of companies expect to reduce their physical office footprint, while 37% will expand or add collaboration spaces such as conference rooms and huddle rooms, he said. Another 45% are investing in contactless technologies such as biometrics and voice user interfaces and 17% are replacing on-premises PBX with cloud-based telephony.

Paul Gentile, senior director of product marketing at LogMeIn, said IT decision makers need to think about ways to optimize the software they use to ensure that hybrid work is, “[successful] for employees that need support and for customers that they’re going to interact and engage with them in a different way.

They also need to tie in security measures, because as IT decision makers that report into a CTO or CIO, there’s always going to be concern about how much vulnerability they have at stake,” Gentile ssid. “The idea that remote work is really related to and only focuses on video conferencing or video meetings is a fallacy.”

Copyright © 2021 IDG Communications, Inc.

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