When online suites go down, we need options not on the cloud

Last week, Office 365 and a host of other Microsoft services went down because of a DNS foul-up. Just yesterday, it was Google Docs going down for the count. And, in both cases, there were many cries of outrage from users.

Enough, already.

I know there’s nothing new about Software-as-a-Service (SaaS) failures. They happen all the time. I just wrote about this very subject last month. But the latest failures hit home.

Maybe it’s because grandson William is currently going to school remotely. Everything he learns this year runs on his Chromebook through Google Workspace for Education Fundamentals. When it’s down — and it also fails — he’s back to watching Peppa Pig.

Now, that’s not inherently a bad thing. He likes Peppa. But it’s also a problem that extends beyond just the classroom. As one person put it on Reddit, “My entire school is pretty much disabled by this, we can’t download Microsoft products on our Chromebooks, or any other writing program for that matter.”

That, my friends, is a problem. Anytime you depend entirely on a single cloud-based program or suite you’re just asking for trouble.

Copyright © 2021 IDG Communications, Inc.

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